About
The partner behind your support.
Built by someone who has lived in the tickets. I started Rooted CX to offer the kind of partnership I saw missing for so many brands.
Support with the right systems shows you what's actually going on in your business.
Before starting Rooted CX, I led CX and operations for brands from under $1M to 8 figures. In my last role, I ran support across 11 brands at once with a 25+ person onshore and offshore team.
As those brands grew, I built the support processes and tracking to keep up. Once real tracking was in place, we started catching problems that were previously missed, like fulfillment issues quietly costing the business money. What I love most is turning a band-aid fix into a real system that scales.
Rooted CX brings that same approach to every brand we work with: a trained team in your tickets, systems that keep everyone consistent, and reports that show you what to fix.
Find out what your tickets are telling you.
Tell us about your support today. We'll look at your volume, your top contact reasons and where refunds are going, then suggest where to start.
Contact us